Should you require a refund on the purchase of a product, please return the item to us within two weeks of the purchase date. Call (312) 753-3249 to obtain an RA (Return Authorization) number within 15 days of purchase. Packages and gift certificates can be fully refunded if we are notified within the first two weeks of purchase. Packages and gift certificates will lose 50% of the paid price after the expiration date. Please note that packages are at special rates. Therefore, should you decide to break your package, the singles used will be calculated as full price. Should you decide to break your package after 90 days of purchase, the remaining services can only be used as a credit and cannot be refunded. Credit card refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Refunds will be processed according to the original method of payment after signing a consent form. Gift cards are non-refundable and not redeemable for cash.